1. Introduction
Welcome to Kechcotrips! These Terms & Conditions outline the rules and regulations for using our website and services. By accessing or booking any of our day trips, you agree to comply with these terms. If you disagree with any part of these terms, please do not use our services.
2. Services Provided
Kechcotrips offers a variety of day trips and tours from Marrakech to various destinations in Morocco, including desert tours, city excursions, and private trips. The services provided are subject to availability and may vary depending on the season and other factors.
3. Booking and Payment
• Reservations: Bookings can be made online through our website or via email. A valid payment method is required to complete the booking process.
• Payment Terms: Full payment is required at the time of booking, unless otherwise agreed. Payment can be made through our secured online payment gateway.
• Booking Confirmation: Once a booking is confirmed, you will receive an email with the details of your trip, including dates, times, and instructions.
4. Cancellation and Refund Policy
• Cancellation by Customer: You may cancel your booking up to 48 hours before the scheduled departure time for a full refund. Cancellations made within 48 hours of the departure will incur a 50% cancellation fee.
• Cancellation by Kechcotrips: In case of unforeseen circumstances (e.g., weather conditions, transportation issues), Kechcotrips reserves the right to cancel or reschedule your trip. In such cases, we will offer an alternative trip or a full refund.
• Refunds: Refunds will be processed within 7 business days after the cancellation request is approved.
5. Traveler Responsibilities
• Age Requirements: Certain tours may have age restrictions. Please refer to the specific tour details before booking.
• Health and Fitness: Some trips may involve physical activities, such as hiking or camel riding. It is the traveler’s responsibility to ensure they are physically fit for the chosen trip.
• Personal Items: Kechcotrips is not responsible for any lost, stolen, or damaged personal belongings during the tours. We recommend you take precautions to safeguard your items.
• Behavior: Travelers are expected to follow the instructions of the tour guide and behave in a respectful manner towards other guests and staff. Kechcotrips reserves the right to remove any traveler who engages in disruptive or unsafe behavior.
6. Safety and Liability
• Travel Insurance: We recommend that all travelers purchase travel insurance to cover personal injuries, medical expenses, and trip cancellations.
• Safety Standards: Kechcotrips complies with all applicable safety regulations. However, we are not liable for any injuries or accidents that may occur during the tour.
• Force Majeure: Kechcotrips is not responsible for delays, cancellations, or interruptions caused by circumstances beyond our control, such as natural disasters, strikes, or government actions.
7. Website Usage
• Intellectual Property: All content on the Kechcotrips website, including text, images, logos, and videos, is the property of Kechcotrips or its partners. You may not use, copy, or distribute this content without prior permission.
• Website Accuracy: While we strive to provide accurate information on our website, Kechcotrips does not guarantee the accuracy, completeness, or reliability of any content. Prices, availability, and other details may change without notice.
8. Privacy Policy
Kechcotrips respects your privacy. Any personal information collected during the booking process will be used solely for the purpose of providing services related to your tour. For more details, please refer to our Privacy Policy.
9. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Morocco. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts in Marrakech, Morocco.
10. Changes to Terms & Conditions
Kechcotrips reserves the right to update or modify these Terms & Conditions at any time. Any changes will be posted on our website, and the new terms will be effective immediately upon publication. We encourage you to review these terms periodically.
11. Contact Us
If you have any questions or concerns about these Terms & Conditions, please contact us at:
Email: kechcotrips@gmail.com
Phone: +212 615217562